Customer Service Representative

We are seeking a dedicated and proactive Customer Service Representative to join our team in Dubai. The Customer Service Representative will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Manage incoming calls, emails, and messages from customers promptly and professionally.
  • Identify and assess customers’ needs to achieve satisfaction; provide appropriate solutions and alternatives.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Keep accurate records of customer interactions, transactions, comments, and complaints.
  • Follow communication procedures, guidelines, and policies to maintain customer satisfaction.
  • Assist with order processing, billing inquiries, and product/service information.
  • Handle customer complaints, provide appropriate solutions, and escalate issues when necessary.
  • Provide feedback on the efficiency of customer service processes and procedures.

Requirements:

  • Proven customer support experience or experience as a Customer Service Representative.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Fluency in English (additional languages like Arabic is a plus).
  • Customer orientation and ability to adapt/respond to different types of characters.
  • High school diploma or equivalent; degree in relevant field is a plus.

Benefits:

  • Competitive salary package based on experience and qualifications.
  • Health insurance and other benefits as per company policy.
  • Training and development opportunities to enhance skills.
  • Collaborative and supportive work environment with growth opportunities.
Job Category: Customer Service
Job Type: Full Time
Job Location: Dubai

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